Return Policy

At Flexyyy Fitness, your satisfaction is our priority.
We want you to love every fitness product you order from us.
If for any reason you are not completely happy with your purchase, we offer easy returns, exchanges, and refunds — under the terms below.

1. Return Eligibility

To qualify for a return, please make sure that:

  • The item is unused, unwashed, and in original condition

  • It is returned in original packaging

  • You contact us within 14 days of receiving your order

  • The item is shipped back within 30 days of delivery

Non-returnable items (for hygiene & safety reasons):

  • Used fitness accessories (e.g., mats, bands, gloves, bottles)

  • Custom or personalized items

  • Clearance / final sale items

  • Gift cards

2. How to Request a Return

To start a return, please email us at:

📧 Flexyyystore@gmail.com

Include:

  • Your order number

  • The item(s) you wish to return

  • Reason for return

  • Photos (if the item arrived damaged or defective)

Once approved, we will send you return instructions and the correct return address.

3. Damaged or Defective Items

If your fitness item arrives damaged or defective, please contact us within 7 days of delivery.

We will:

  • Replace the item at no extra cost, or

  • Issue a full refund — whichever you prefer

Please include clear photos to help us resolve the issue quickly.

4. Refunds

After we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.

If approved:

  • Refunds are issued to your original payment method within 5–10 business days

  • Shipping fees (if any) are non-refundable, unless the issue was our fault or the product was defective

If you experience delays, please check with your bank or payment provider first, as processing times vary.

5. Exchanges

We gladly offer exchanges for another size, color, or a different fitness product of equal value (subject to availability).

To request an exchange, email us at:
📧 Flexyyystore@gmail.com

6. Non-Returnable Items

The following items cannot be returned or refunded:

  • Clearance / discounted products

  • Gift cards or promotional items

  • Custom or made-to-order fitness items

7. Shipping Costs for Returns

Customers are responsible for return shipping costs unless:

  • The product arrived damaged or defective, or

  • We shipped the wrong item

We recommend using a trackable shipping method to ensure the safe return of your item.

8. Order Cancellations

If you need to cancel an order, please contact us within 12 hours of placing it.
Once the order has been processed or shipped, cancellation may not be possible.

9. Contact Us

We’re here to ensure you have a smooth shopping experience at Flexyyy Fitness.
If you have any questions regarding returns or refunds, feel free to contact us:

📧 Flexyyystore@gmail.com